Quality Services Improvement/Capacity Building Consultants

Quality Services Improvement/Capacity Building Consultants

POST REF NO (AP/Com01/06)

The Aqaba Community and Economic Development (ACED) Program is a United States Agency for International Development (USAID) funded program, benefiting the people and businesses of the Aqaba Special Economic Zone. The ACED Program seeks to recruit two Jordanian short-term Quality Services Improvement/Capacity Building Consultants. The assignment will be in Aqaba for a maximum of 40 work days each over a period of six months. 

Main responsibilities:

· Assist ASEZA in improving its quality services. 

· Attend Quality Services Improvement Program (QSIP) Training of Trainers.   

· Conduct field visits to administrative offices to observe and advise staff on service quality improvement.

· Assist in revising and customizing training materials and tools (if needed).

· Provide capacity building and training for ASEZA staff.

· Participate in preparation and facilitation of QSIP workshops.

· Deliver Building Customer Service Skills (BCSS) training for ASEZA front-line employees.

· Provide recommendations for QSIP improvements, applicability and sustainability for ASEZA Service Improvement.

Qualifications:

· University degree in Business Administration or similar field. Master’s degree preferred.

· At least 10 years of professional experience in service improvement and capacity building with at least 4 years’ experience in public sector, and/or special economic zones.

· Experience delivering training and capacity building in Quality Services.

· Excellent communication and analysis skills.

· Excellent report writing skills.

· Previous experience in Aqaba or local governance is a plus

· Fluency in English and Arabic is a must.  

Interested applicants are to submit CVs and cover letters by email to HR@aced-jordan.com and aced.jordan@gmail.com indicating the Post Ref in the email subject line by February 23, 2012. Interested candidates can request the full scope of work by sending a request email.